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Cancellation Policy

Effective from 1 October 2026.

These rules explain what happens if we cancel your trip or if you are no longer able to travel. They supplement terms of use.

1. If we cancel the trip

We can cancel the trip if:

  • the minimum number of passengers has not registered and purchased tickets;
  • the event is cancelled or postponed;
  • the trip cannot be safely carried out due to force majeure (e.g. emergency, border closure, dangerous weather conditions).

We will notify you of the cancellation by email and on the trip page, where the status will change to "Cancelled".

Refund

  • We refund 100 % from the paid trip price within 2 weeks of the trip status changing to "Cancelled".
  • This applies to both tickets purchased from Fienta and paid invoices.
  • The money will be refunded to the same payment method you used to pay. Refunds for Fienta purchases are processed by Fienta. There is no need to apply for a refund.
  • If the event is postponed to another date, we offer a trip to the new date or a 100 % refund, at your choice.

2. If you can no longer drive yourself

Transfer a ticket to someone else

The easiest solution is to transfer your seat to another rider. The name of the participant can be changed free of charge up to 48 hours before departure: write us the order number, old and new name. Reselling tickets without our approval is not allowed.

Ticket return

If you wish to return your ticket on your own initiative, the refund depends on how early you request it:

When to applyRefund
14 days or more before departure100 % from the trip price
7 to 13 days before departure50 % from the trip price
Less than 7 days before departure or no-showNo refunds
  • We fully refund the Fienta service fee. We cover payment commissions, so there are no hidden costs for you.
  • For ferry trips or overnight stays, the refund may be less than the amount of any bookings already made that cannot be cancelled; this will be indicated on the trip page.
  • Bus trips on a specific date are leisure services, therefore the 14-day right of withdrawal provided for distance contracts does not apply to them.

Delay

The bus leaves at the specified time. If you miss the departure or do not return to the bus at the specified time on the return trip, the fare will not be refunded.

3. How to apply for cancellation or name change

  1. Write to brauc@braucamkopa.lv or WhatsApp +371 2781 4444.
  2. Please provide the name of the trip, date, buyer's name, and Fienta order number (this is in the ticket email).
  3. Indicate what you want: transfer your seat to someone else (name of the new passenger) or return the ticket.
  4. We confirm receipt within 2 business days and issue a refund, if any, within 2 weeks.