Privacy Policy
Effective from 1 October 2026.
In this policy, we explain what personal data BraucamKopā.lv collects, why, how long it is stored, to whom it is transferred, and how you can exercise your rights.
1. Who is responsible for processing your data?
The data controller is MR SIA, registration number 44103130848, legal address Selgas Street 13, Engure, Engures parish, Tukuma county, LV-3113, Latvia, office address Lapeņu Street 23, Riga, LV-1013, which maintains the website braucamkopa.lv and organizes trips under the brand BraucamKopā.lv.
For data questions, write to brauc@braucamkopa.lv or call +371 2781 4444.
2. What data do we collect and why?
Applying for a trip
While you are registering for a trip, there is a registration form on the trip page. In it, you provide your name, email, phone number, and number of riders. You can optionally indicate that you want to receive news.
- Goal: to understand whether the trip will collect the minimum number of riders and to contact you about this trip (start of ticket sales, changes, cancellations).
- Basis: your consent, which is given in the form, and measures taken at your request prior to entering into a contract.
- The application will only be valid once you confirm it via the link in the email. The link is valid for 48 hours.
- For trips that require payment by invoice, the application is a seat reservation, and we note whether the invoice has been paid.
Ticket purchase
Tickets are purchased through the Fienta ticket system (fienta.com). Fienta is a separate service that processes the payment and sends the ticket. From Fienta we receive the buyer's name, email and phone number, number and types of tickets, amount, order status, answer to the question about receiving news and marketing information about where the buyer came from (referrer website, UTM parameters, discount code).
- Goal: fulfill the trip contract (passenger list, boarding, trip communication), list available seats, apply discount codes, and understand which channels bring in buyers.
- Basis: Contract performance, accounting requirements and our legitimate interests (channel accounting).
- Fienta's privacy policy explains how Fienta processes payment and account data.
Receiving news
In the newsletter form, indicate your email address. We only send you newsletters if you have explicitly chosen to do so: in the newsletter form, by checking the box in the application or by checking the receipt of newsletters in the Fienta purchase. Confirm the newsletter form with the link in the email.
- Purpose: to inform about new trips.
- Basis: your consent.
- We share your email, first name, last name, country, source of consent (form, application or purchase), and the name of your first trip with the newsletter. We do not share your phone number.
- You can unsubscribe using the link at the end of each newsletter email or by writing to us. After you unsubscribe, we will not send you newsletters until you agree again.
Collaboration requests and contact form
On the page For organizers there are forms for suggesting an event, requesting transportation, and collaborating, but on the page Contacts is a message form. In them, you provide your name, email, phone number (there is no phone number in the contact form), and answers to the form questions, such as the event, date, location, number of guests, or message.
- Purpose: to review the request and respond.
- Basis: your consent, which is given in the form, and measures taken at your request.
- If you recommend an event and we create a trip for it, we will email you once when registration opens and once when ticket sales begin. If there is a referrer discount code for the trip, we will send it to this email.
Technical data
Lai formas nevarētu izmantot surogātpasta sūtīšanai, līdz vienai stundai glabājam no IP adreses aprēķinātu šifrētu vērtību (pašu IP adresi nesaglabājam) un pārbaudām, cik ilgi forma aizpildīta. Par sīkdatnēm un līdzīgām tehnoloģijām lasi cookie policy.
Formas aizsargā Cloudflare Turnstile. Kad sāc aizpildīt formu, ielādējas Cloudflare skripts, kas pārbauda, vai formu aizpilda cilvēks; dažreiz tas lūdz atzīmēt rūtiņu. Šim nolūkam Cloudflare apstrādā tavu IP adresi un tehniskos pārlūka un ierīces datus, un, kad formu iesniedz, mēs Cloudflare nosūtām pārbaudes žetonu un tavu IP adresi. No Cloudflare saņemam tikai atbildi, vai pārbaude izdevusies. Pamats: mūsu leģitīmās intereses aizsargāt formas un pakalpojumu pret ļaunprātīgu izmantošanu. Cloudflare šos datus izmanto drošības pārbaudei, ne reklāmai.
3. One person in all entries
In order not to send the same thing multiple times and to be able to fulfill your requests, applications, purchases and inquiries with one email, we link them into one personal record (name, email, phone, country by phone prefix, newsletter consent or refusal).
4. How long do we store data?
| Data | Storage period |
|---|---|
| Pending applications and news applications | 7 days, then deleted |
| Cancelled applications | 90 days, then deleted |
| Trip requests | 12 months after the event date, after which we delete the name, email and phone number (only the number remains without personal data) |
| Newsletter consent confirmed | Until you opt out or request deletion of data |
| Unsubscribing from newsletters | We only store your email and opt-out time so we don't send you any more newsletters. |
| Collaboration requests and messages | Until review; we delete contacts and free text responses for reviewed requests 12 months after submission |
| Ticket purchase record on our website (name, email, phone, number of tickets, amount) | 12 months after the event date, after which we delete the name, email and phone number (the number and amount of tickets remain without personal data) |
| Purchase documents and payment details | They are kept by Fienta for 5 years according to accounting requirements. |
| Assigning a referral discount code | 12 months after the event date, after which we unlink the email from the code |
| Person record | As long as there is any of the above entries, consent or refusal to receive news |
If the trip is deleted, the 12-month application or purchase period is counted from the date of application or purchase.
5. Who do we share data with?
We do not sell data. We use the following service providers (processors) to process data on our behalf:
| Service | What does | What data |
|---|---|---|
| Fienta (Fienta OÜ, Estonia) | Ticket sales and payments | Buyer details and order |
| MailerLite (UAB MailerLite, Lithuania) | Sending news | Email, first name, last name, country, source of consent, first trip |
| Google (Google Ireland Ltd.) | Visit statistics (Google Analytics) only with your consent for statistical cookies | Cookie identifiers, page visits |
| Trustindex (Trustindex Kft., Hungary) | Showing Google reviews on the homepage only with your consent for marketing cookies | Technical data (IP address, browser) when loading reviews |
| nano.lv (hosting) | Website and database storage on servers in Latvia | All data stored on the site |
| Meta (Meta Platforms Ireland Ltd.) | Measuring advertising effectiveness (Meta Pixel) only with your consent for marketing cookies | Cookie identifiers, page visits |
| Cloudflare (Cloudflare, Inc., ASV) | Formu aizsardzība pret surogātpastu (Turnstile) | IP adrese, tehniskie pārlūka un ierīces dati, kad aizpildi formu |
We also use email, phone, and WhatsApp groups to communicate about the trip, where we add riders who want to join. We do not give the rider list to the bus operator: it remains with our trip coordinator.
If a processor processes data outside the European Economic Area, this is done with a European Commission decision on adequacy or standard contractual clauses.
6. Your rights
- Find out what data we hold about you and receive a copy of it.
- Correct incorrect data.
- Request data deletion.
- Withdraw consent at any time (e.g. unsubscribe from newsletters). This does not affect processing that took place before withdrawal.
- Object to processing based on our legitimate interests and restrict processing.
- Get your data in a portable format.
- Submit a complaint to the Data State Inspectorate (dvi.gov.lv) if you believe that your data has been processed incorrectly.
7. How to request deletion of data
- Write to brauc@braucamkopa.lv from the email associated with your data and indicate what you want: delete all data, receive a copy, or correct it.
- If you are writing from a different email address, we will ask you to confirm that the email address is yours.
- We will respond within one month. When deleting, we delete your applications, requests, purchase records and personal record on our website at once and ask MailerLite to delete your data from the newsletter list (MailerLite completes the deletion within 30 days).
- We only store data that is required by law (e.g. for accounting purposes) for as long as the law requires. Data stored in your Fienta account is deleted by Fienta at your request.
8. Changes
If we change this policy, we will post the new version on this page with a new effective date. We will notify those affected by significant changes by email.